TECHNICAL SUPPORT
Always receive help from a real person when you call our direct support line.
UNLIMITED TELEPHONE PHONE SUPPORT
Unlimited Remote Control Support
Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your computer to provide you with fast, easy and secure support service.
On-Site Support
On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.
Microsoft Security Patch Management
With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, KidrenCorp Solutions will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.
Computer System Tune-Up
Is your PC acting sluggish?
Do you have to reboot your computer because of errors and lockups? Our Automated Support Agent software will perform a checkup and various diagnostics to tweak your system and get it running at peak performance again.
DESKTOP & DATA SECURITY
Anti-Virus Monitoring, Management, & Update
We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.
ESET Online Scanner & Anti-Virus™ Software
Our Anti-Virus Monitoring, Management, & Update service includes one of the world’s most trusted antivirus software, ESET Online Scanner Anti-Virus™ that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses.
Data Backup Service (Data Files)
Our Data Backup Service provides secure and efficient networked data protection and recovery for your computer. All data files (stored in the “My Documents” directory – up to 1GB) are backed up weekly. Our Data Backup Service will enable you to look your colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error.
SETUP, PLANNING AND PURCHASING
Inventory of PC Hardware
Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.
Software Installation & “Basic Training”
Optionally, KidrenCorp Solutions can remotely install your new software program(s) on your PCs and familiarize your employee with use of these applications one-on-one via remote support. Pricing for this optional service is a one-time charge per software application per PC. Please note that while we do not act as a policing agent for software licensing, it is our policy that we will install and support only software that is properly licensed.
Networks Partner Access
By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases.